What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotPoll app: Not loading forms when tryging to use the app.

    Asked by kanzaki on February 09, 2016 at 05:15 AM


    I try to install the jotpoll plugin and the mysql plugin with no result.

    The text "LOADING FORMS, PLEASE WAIT..."  is displayed for a long time but nothing appear to working.

    I have trying on chrome, firefox and IE lastest release.


    have you Any ideas about that ?


    Best regards.




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    JotForm Support

    Answered by Kevin_G on February 09, 2016 at 11:11 AM

    I checked the app and it loads my forms, however, when I tried it with your account, it does not load your forms. I will report it to our developers, you will be notified when it's fixed via this thread.

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    Answered by kanzaki on February 09, 2016 at 11:23 AM

    thank you for the job !

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    Answered by kanzaki on February 15, 2016 at 07:57 AM

    Any news about my account ?

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    JotForm Support

    Answered by Welvin on February 15, 2016 at 08:57 AM

    Our apologies, but we don't have an update for report yet. If there's any, we'll make sure to let you know here.

    But just to let you know that the app will only support the following fields:

    - dropdown

    - radio button

    - star rating

    - scale rating


    You don't have any of these fields in your form. You are using a widget and it won't work there. Please try to change it and run the app again.