What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    form gets stuck at please wait

    Asked by ellieus on February 09, 2016 at 09:07 AM

    Dear support, 

    my form gets stuck the please wait button and seems to never finish. 

    It's my "Download DE" form, which has a few conditions attached. People can download two different files depending on their dropdown selection, but need to submit their email first...

    First I though it was an issue with the WP Page Builder Plugin that I use. But it's not working with the regular editor either. 

    Hope to get this resolved soon. Thanks for your help!


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    JotForm Support

    Answered by Charlie on February 09, 2016 at 11:54 AM

    I tested your form directly and was able to submit without any problems.


    As you have mentioned, it seems like you are embedding your form to Wordpress. Are you embedding it to a website built in www.wordpress.com or are you using the www.wordpress.org files?

    You can follow the steps mentioned in this guide on how to embed a form to different Wordpress platforms: http://www.jotform.com/help/324-A-Guide-To-Forms-For-WordPress-JotForm-Users 

    See if any of the methods mentioned works. You can also share us the link to your website, and how you are embedding it. We'll wait for your response.

  • Profile Image

    Answered by ellieus on February 09, 2016 at 11:56 AM



    Thanks a lot. I think i got it to work by embedding the iframe code. The site not online yet, but it seems to be working on local host…

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    JotForm Support

    Answered by Charlie on February 09, 2016 at 12:57 PM

    Glad to hear that you have managed to make the form work now. Should you still need more assistance on this, please do not hesitate to let us know here. Thank you.