Billing issues, bi-annual account, and account status is wrong on jotform.net

  • Profile Image
    sajego
    Asked on February 16, 2012 at 05:57 PM

    Hi,

    I signed up for an bi-annual jotform premium account with payment made via PayPal on 12/7/11, but was still
    charged for the monthly payment on 12/11/11 and 1/11/12.  Could I get a credit for that please?  

    Also my account on jotform.net (not sure about .com I haven't needed to log in lately) says I only have a free account not premium.  

    Let me know if you need any further
    information.  Jotform account name is sajego.


    Sara Gould

  • Profile Image
    fxr
    Answered on February 16, 2012 at 07:03 PM

    Hello Sara, 

    I have set your account sajego to Premium while we sort through this

    I have found record of your biyearly subscription purchased last year, but it was for an account 'iaflmturk' ?