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    Excel report: e-signature URL contains a relative URL instead of the absolute URL

    Asked by jarchapaxvin on February 09, 2016 at 03:25 PM

    If I export as a pdf there is only one submission per page...I have over 1500. However, if I export as an excel file, the electronic signatures are not included. Please help.

    Page URL:
    http://form.jotform.us/form/51975698597179

    excel picture excel file signatures one submission
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    Answered by victor on February 09, 2016 at 06:03 PM

    If I understand you correctly, you would like to export the e-signature as it looks in the form. As you saw, you the signature does display correctly in the PDF report but not in an excel. Excel reports are not meant to display images. If you see the excel report you will see a link. If you copy and paste the link in your browser you will see the signature.

    While reviewing the excel sheet, I did notice that the URL if the widget is not complete. I have reported this to our team so they may review and fix the issue. The complete URL should be 

    https://www.support.com/uploads/victor/60397218625965/330866933764824571/330866933764824571_base64_13.png

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    JotForm Support

    Answered by NeilVicente on July 18, 2016 at 06:17 AM

    Hi,

    This is now fixed. Thank you for using JotForm!

    Kind regards,