no longer receiving email notification.

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    Carl
    Asked on February 16, 2012 at 06:17 PM

    HI, I don't seem to be recieving email notifications anymore following the switch from .com to .net domain.  The form does work and I can view my submissions via the control panel but alas no emails anymore..and yes I've checked the spam folder...

    Any advice?

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    idarktech
    Answered on February 16, 2012 at 08:39 PM

    Hi there,

    Can you please try to change your Notification Sender Email to noreply@jotform.net? This is to increase the delivery rate of every notification email being able to reach its destination.

    Another thing is, not using noreply@jotform.net as the sender email of your notifications, is a lot of email service providers can filter as spam, emails which dont originate from the same domain (i.e jotform.net) as that in the from address. 

    If the problem still persist after that, please white list the following IP address on your mail provider side:

     

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    Hope this helps. If you need any further assistance, please message us here. Thank you so much for your understanding. Have a blessed day!

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    desrat
    Answered on February 16, 2012 at 11:59 PM

    My bad, I'd made changes to one of the fields whilst updating and it broke one of the email rules...all working as required now..