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  • Profile Image

    The Form Freezes on Submitting

    Asked by QRMC on February 09, 2016 at 08:44 PM

     

    We have embedded a JotForm form on a page of our site to allow clients to upload files directly to our Dropbox. 

     

     

    The Dropbox integration/authorisation etc seemed fine & the form looks OK, but when we try to send a test file, it seems to upload the selected file OK but freezes on transmission of the file to our Dropbox. As per screen shot attached - it stays at this point indefinitely.

     

    Can you please advise?

    Page URL:
    http://www.qrmc.com.au/upload-to-qrmc/

    Screenshot
    dropbox freezing JotForm Freezes site
  • Profile Image
    JotForm Support

    Answered by mert on February 10, 2016 at 06:26 AM

    Hi there,

    This issue could be related to the script conflict. In this case, I suggest you to embed your form with the iFrame embed method. When you get the embed code, you don't need to take the whole structure of embed code, the content between <iframe>...</iframe> tags is enough to embed your form. (Following code is just an example, don't embed that one.)

     

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/53341292355958"

          frameborder="0"

          style="width:100%;

          height:800px;

          border:none;"

          scrolling="no">

        </iframe>

     

    I hope this will work for you. Please, try this one and let us know the results.

    Thanks.