What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I downgrade my account back to the free plan?

    Asked by hirschhfm on February 09, 2016 at 11:23 PM

    Hi, i'm trying to downgrade to the free plan, but not able to do so. error message says to contact you so i am. will i continue to have all the functionality that i currently have with my account? 

    my account downgrade billing downgrade plan free plan
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    JotForm Support

    Answered by Kiran on February 10, 2016 at 08:37 AM

    I see that your account is now holding Premium monthly subscription. The subscription is now cancelled and the account shall be downgraded to Free at the end of current subscription period i.e, on 2016-02-26. 

    Once the account is downgraded to Free, you'll be able to access all the features available. However, please be noted that free subscription is limited to receiving only 100 submissions per month and the storage space is limited to 100MB. You may check our pricing page for comparing the plans available.

    Hope this information helps!