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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Page reloads and doesn't displays submit success message in firefox

    Asked by Yash  on February 10, 2016 at 02:24 AM


    After submitting form data, the page reloads and doesn't displays submission success message in firefox, users have to scroll down page to see submit success message at bottom. Its working fine in chrome browser, after submitting data page reloads and displays the submit success message at bottom without scrolling by user.

    Please help me to sort out this issue.

    Url :- http://personalabstest.mybigcommerce.com/contact-us/

    Thanks & Regards,




    Page URL:

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    JotForm Support

    Answered by Welvin on February 10, 2016 at 09:08 AM

    The page is asking for a password. Can you share it with us? You can send it to support@jotform.com since this is a public thread, for security.

    I would also suggest trying our different embed codes such as the iframe (http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code). If not, you can also redirect your submitters to your custom thank you page (http://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page).

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    Answered by Yash  on February 10, 2016 at 11:46 PM
    The login credentials are as below :-
    username :- kindlebit.php@gmail.com
    Pw:- kbs@12345
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    JotForm Support

    Answered by Welvin on February 11, 2016 at 08:10 AM

    I'm sorry, but this will be my first attempt to configure a BigCommerce website. The form is not there. Can you embed it again, please?