What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Page reloads and doesn't displays submit success message in firefox

    Asked by Yash  on February 10, 2016 at 02:24 AM

    Hi,

    After submitting form data, the page reloads and doesn't displays submission success message in firefox, users have to scroll down page to see submit success message at bottom. Its working fine in chrome browser, after submitting data page reloads and displays the submit success message at bottom without scrolling by user.

    Please help me to sort out this issue.

    Url :- http://personalabstest.mybigcommerce.com/contact-us/

    Thanks & Regards,

    Yash

     

     

    Page URL:
    http://personalabstest.mybigcommerce.com/contact-us/

    message form data
  • Profile Image
    JotForm Support

    Answered by Welvin on February 10, 2016 at 09:08 AM

    The page is asking for a password. Can you share it with us? You can send it to support@jotform.com since this is a public thread, for security.

    I would also suggest trying our different embed codes such as the iframe (http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code). If not, you can also redirect your submitters to your custom thank you page (http://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page).

  • Profile Image

    Answered by Yash  on February 10, 2016 at 11:46 PM
    Hi,
    The login credentials are as below :-
    username :- kindlebit.php@gmail.com
    Pw:- kbs@12345
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on February 11, 2016 at 08:10 AM

    I'm sorry, but this will be my first attempt to configure a BigCommerce website. The form is not there. Can you embed it again, please?