What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Live form is not updating

    Asked by YZYkithomes on February 10, 2016 at 06:32 AM

    Changes i made to my form does not show on preview and on my website embeded code. Help!

    Hi there,


    about 2 hours ago I added 1 additional option to one of the fields on my form and one field. Then, when I stared to write conditions for these changes, I could not see the option added. I waited, nothing happened. then an hour ago I deleted the option and made other field invisible but it still is visible and it messed up my form. PLs help, url of the form: http://yzykithomes.com.au/online-enquiry-form.html

    And pls advice whether there is a possibility to see changes on preview and on my web I do to my form immediately.




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    JotForm Support

    Answered by Mike on February 10, 2016 at 10:23 AM

    Thank you for contacting us.

    The forms are usually supposed to be updated immediately. You may also try to manually clear our server form caches from your Account Settings, please see the next guide.

    How to Clear your Form Cache

    If your form is still not updating properly, please provide us with some example to reproduce it.

    Also, there is a revision history tool that can be used for restoration purposes if anything is wrong.

    How to View Form Revision History