What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I re-download my private key?

    Asked by jasonbnorth on February 10, 2016 at 09:03 AM

    I used my private key so I'm able to access submissions, but another person in our company is needing to see the submissions, and I already deleted the key. I didn't know that everyone who wants to see submissions would need to have the same private key.

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    Answered by Carina on February 10, 2016 at 11:10 AM

    As encryption keys are per account you can try go to a form > select preferences > advanced settings > encrypt form data > yes:

    When the pop-up screen shows up, please select "create encryption key for me":

    Let us know if we can assist you further.