What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    User can not see information

    Asked by aperfectpocket on February 10, 2016 at 11:29 AM

    We have set up an additional user but they can not see teh submission information for each form which they need to do.

    Is there a setting we are missing as I can see all information when clicking on the submissions icon??


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    JotForm Support

    Answered by david on February 10, 2016 at 01:00 PM

    The user you shared your forms with has EU only data enabled, whereas your account does not:

    This setting needs to be the same for both accounts or the submission data will not be accessible by the other.