User can not see information

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    aperfectpocket
    Asked on February 10, 2016 at 11:29 AM

    We have set up an additional user but they can not see teh submission information for each form which they need to do.

    Is there a setting we are missing as I can see all information when clicking on the submissions icon??

    Thanks

  • Profile Image
    david
    Answered on February 10, 2016 at 01:00 PM

    The user you shared your forms with has EU only data enabled, whereas your account does not:

    This setting needs to be the same for both accounts or the submission data will not be accessible by the other.