What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Removing an Email Address from our Account

    Asked by Cristina Sadler on February 10, 2016 at 11:38 AM


    There is an email address that need to be removed from our account. Sally.davis@necoffeeco.com will need to be removed, as she no longer works at our company. The only address that should be listed on our account is csadler@necoffeeco.com


    On another note, anytime a jotform is submitted, I received three emails with the same information. How do I minimize the duplicate emails, so i am just receiving one email for every jotform submitted? 



  • Profile Image

    Answered by Ben on February 10, 2016 at 01:01 PM

    Based on what you have mentioned Cristina, you want to remove the email from the list of notified emails when a submission is made.

    To do that, you would need to log into your forms that are sending the emails to the same person and manually change the same.

    You can see here how to do the same: How to properly Change and Test a New Email Recipient Address.

    Now since we can assist with only one issue / question per thread, I have moved the second issue to a new thread here: http://www.jotform.com/answers/769239 where we will be assisting you shortly.