What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to cancel my account subscription plan

    Asked by sclemes on February 10, 2016 at 12:48 PM


    I just try to cancel my account, but I couldn't. It appeared "Error canceling your subscription. Please get in contact with our support team.Sorry for the inconvenience. ".

    What I have to do to cancel? I don't use Jotform, so, I really want to cancel the service.




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    Answered by Carina on February 10, 2016 at 02:12 PM

    Our pricing plans have been restructured, so it will not be possible to access the old pricing plan that you have active on your account. As requested I cancelled the Premium monthly subscription #92207886. Your account sclemes will downgrade to a free plan on 02-25. Please see here your new monthly limits:


    If you need further assistance, let us know and we'll glad to assist you.