I want to cancel my account subscription plan

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    Asked on February 10, 2016 at 12:48 PM


    I just try to cancel my account, but I couldn't. It appeared "Error canceling your subscription. Please get in contact with our support team.Sorry for the inconvenience. ".

    What I have to do to cancel? I don't use Jotform, so, I really want to cancel the service.




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    Answered on February 10, 2016 at 02:12 PM

    Our pricing plans have been restructured, so it will not be possible to access the old pricing plan that you have active on your account. As requested I cancelled the Premium monthly subscription #92207886. Your account sclemes will downgrade to a free plan on 02-25. Please see here your new monthly limits:


    If you need further assistance, let us know and we'll glad to assist you.