I want to cancel my account subscription plan

  • Profile Image
    sclemes
    Asked on February 10, 2016 at 12:48 PM

    Hello,

    I just try to cancel my account, but I couldn't. It appeared "Error canceling your subscription. Please get in contact with our support team.Sorry for the inconvenience. ".

    What I have to do to cancel? I don't use Jotform, so, I really want to cancel the service.

     

    Bests

     

  • Profile Image
    Carina
    Answered on February 10, 2016 at 02:12 PM

    Our pricing plans have been restructured, so it will not be possible to access the old pricing plan that you have active on your account. As requested I cancelled the Premium monthly subscription #92207886. Your account sclemes will downgrade to a free plan on 02-25. Please see here your new monthly limits:

    http://www.jotform.com/pricing  

    If you need further assistance, let us know and we'll glad to assist you.