We are receiving multiple emails to the same address when a submission is made

  • Profile Image
    Cristina Sadler
    Asked on February 10, 2016 at 01:00 PM
    On another note, anytime a jotform is submitted, I received three emails with the same information. How do I minimize the duplicate emails, so i am just receiving one email for every jotform submitted? 
  • Profile Image
    Ben
    Answered on February 10, 2016 at 01:03 PM

    The reason why you would receive multiple emails from the same form on the same submission would be that multiple email notifications are set to send the email to your address.

    Like the previous issue, you would need to manually change this.

    The good thing is that when you find the email template that you do not wish to keep, you can simply remove it. You can see more about that here: How to Delete Notifications/Autoresponder

    Based on the emails that you receive you can quickly see which one or ones of your forms are sending you multiple notifiers and by editing it you can adjust it to send only one.