What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot remember our username and password

    Asked by Kevin Barrett  on February 10, 2016 at 01:04 PM

    I requested information to come to my e-mail.  However, nothing has arrived to assist me in remembering the password.

    We have paid for an annual service.

    and cannot remember Annual information in
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    JotForm Support

    Answered by Kiran on February 10, 2016 at 02:12 PM

    I see that your email address is in our bounce list and hence you are not receiving any emails from us. I've now removed it from the bounce list. You should be able to receive emails without any issue. You may now request for password reset again to receive the instructions.

    Please get back to us if you need any further assistance. We will be happy to help.