A submitted form was never received.

  • Media_Communications
    Asked on February 10, 2016 at 2:16 PM

    A form (application) was filled out by one of our residents and submitted (he received the Thank you response) but it never showed up in our email inbox.  the only way we found out about this was he was at a meeting and asked someone if we had received his application.

    Applicant's Name:  Archie Lind

    Date submitted:  Feb. 3, 2016

    Form Name:  Planning and Zoning Commission

    I checked and our email (cityclerk@broomfield.org)is not in your bounce list.

    I'm a bit worried because I hope this did not happen to other applicants and that we never received their application.

    Thanks for your help.

    Claudia

  • David JotForm Support Manager
    Replied on February 10, 2016 at 4:09 PM

    Our mail logs shows good delivery of notifications:

    A submitted form was never received Screenshot 20

    Please check spam folders. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

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