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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    A submitted form was never received.

    Asked by Media_Communications on February 10, 2016 at 02:16 PM

    A form (application) was filled out by one of our residents and submitted (he received the Thank you response) but it never showed up in our email inbox.  the only way we found out about this was he was at a meeting and asked someone if we had received his application.

    Applicant's Name:  Archie Lind

    Date submitted:  Feb. 3, 2016

    Form Name:  Planning and Zoning Commission

    I checked and our email (cityclerk@broomfield.org)is not in your bounce list.

    I'm a bit worried because I hope this did not happen to other applicants and that we never received their application.

    Thanks for your help.


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    JotForm Support

    Answered by BDAVID on February 10, 2016 at 04:09 PM

    Our mail logs shows good delivery of notifications:

    Please check spam folders. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.


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