What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Help - How long does it take for a payment to complete?

    Asked by Leslie301 on February 10, 2016 at 04:43 PM

    I just did a test submission with payment. I received notification from PayPal that my payment went through, but on the form submission it is still showing as incomplete.  How long does this take?  thank you!

    Page URL:
    https://form.jotform.com/60387987202160

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    JotForm Support

    Answered by Welvin on February 10, 2016 at 09:33 PM

    It should be instant. If not,  you have to make sure that IPN is enabled in your account. Here's our guide for IPN settings:

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ