What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions are not shown in our submissions panel

    Asked by hcourau on February 11, 2016 at 01:00 PM

    I created a form and I have test it on the normal URL :

    Page URL:
    https://form.jotformeu.com/60415163882354

    jotform account submissions
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    Answered by hcourau on February 11, 2016 at 01:02 PM

    I receive the notification but I have no submission in jotform.

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    Answered by hcourau on February 11, 2016 at 01:40 PM

    I tried to log out and clear the cache, still not work.

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    Answered by hcourau on February 11, 2016 at 02:11 PM

    But the submission exist, I can see its when I try to import a data with http://import.jotform.io/ (but I still can't see it in jotform)

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    Answered by hcourau on February 11, 2016 at 03:32 PM

    Do you have an aswer please? It's a big problem.

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    Answered by Ben on February 11, 2016 at 05:33 PM

    We agree, and we do apologize and want to thank you for letting us know about this.

    Unfortunately some users are experiencing a lag in the time the submissions come in and they are shown - the emails and integrations will however work properly since the data is saved on our side - just not shown.

    I will raise this to our developers to make sure that we update you as soon as there should no longer be any issues present for you with the submissions.

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    JotForm Support

    Answered by EltonCris on February 11, 2016 at 09:31 PM

    This should be fixed by now. Kindly recheck. Thanks!