What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Fillable PDF: Error when creating PDF

    Asked by matht on February 11, 2016 at 04:59 PM

    Please see the error code below:


    <Message>Access Denied</Message>
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    JotForm Support

    Answered by Chriistian on February 12, 2016 at 12:20 AM

    Sorry for the inconvenience. I cloned your most recent form and tried to create a PDF. I was able to recreate the issue.

    You might have some issue with the PDF depending on the size of fields you may have. There are still some limitations with the Fillable PDF creator. For more information about Fillable PDFs, please check out this guide: Fillable PDF - Everything you need to know about JotForm Fillable PDF 

    Nevertheless, I will report this issue to our back end team so they can investigate the issue further.

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    Answered by Boris on February 13, 2016 at 03:38 AM

    The issues should be fixed, though generation of PDF files may be a bit slow at the moment.

    Please try generating your PDF files again, and let us know if you experience further issues. Thank you.