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    A field is missing from autoresponder email

    Asked by GICS on February 11, 2016 at 10:14 PM

    Hi there,

    My form is an entry form for a singing competition.

    I am testing the use of the auto-responder email system rather than trying to include a clever filtered summary and a print function on the form itself.

    However, at the end of the form,  I have a rules and conditions tick box that is a required field.

    This is followed by a text box where a competitor (16 or older) OR a parent/caregiver can type in their name as accepting responsibility for their entry.

    The auto-responder email includes a response "Accepted" for the tick box, but the name typed into the text box does not appear in the email list.

    I think there may be a bug.  because... if I make that text box "required", it will always respond that the field is not completed, when I fill it is and submit, the form locks up with "Please wait" on the submit button.

    So, can you help with:

    1, Why the typed name is not in the auto-responder email.

    2. Why the form responds in the way that it does when the text box field is "required" (which I need it to be ultimately).

    3. How to change the "Accepted" to "Signed by"

    Many thanks,


    Autoresponder email clip...


    Page URL:

  • Profile Image

    Answered by GICS on February 11, 2016 at 10:26 PM

    Actually, what happens if I type the name in as a parent, ie when the competitor is under 16 years of age, when I press the submit button, the value typed in to the text box disappears and therefore does not appear in the auto-responder email.

     If the competitor is 16 years or over, the box is filled in by a condition when the rules and conditions box is ticked, and then the submission works fine WITH the name in the auto-email.


  • Profile Image

    Answered by Carina on February 12, 2016 at 07:10 AM

    I could replicate the same situation. I created a clone of your form and added 2 text-boxes as signature fields. 
    I then added a condition so that if competitor is older than 15 and Terms and conditions are checked to show the text-box that gets updated with he's name. If these conditions are not met, then the other text-box will be displayed. 

    You can clone the demo form:


    Let us know if we can assist you further.   

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    Answered by GICS on February 12, 2016 at 01:46 PM
    Thank you for your response.
    This does not explain why my logic does not work with only one text box. I
    copy and paste the spreadsheet from the back of the website into a
    worksheet of another spreadsheet that I use for many other functions to
    organise the competition and having the signature available in only one box
    is desirable. I wonder if someone can figure out how to make the logic work
    in one field only?
    Fingers crossed.
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 12, 2016 at 10:56 PM

    What is the field that is not appearing? If a field is not showing in your autoresponder, you can simply delete and create the autoresponder again, in that way, it will be updated with all your form fields: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder 


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    Answered by GICS on February 13, 2016 at 05:55 AM

    Thanks for your response.

    I have since decided to not "try and be so clever" with the form and have just kept one signature box as a required field and folk have to type their name in manually.

    In some respects, this is just like writing a hand signature, so typing it in as opposed to having it pre-filled with your name is probably a better solution.

    My form functions as expected when I removed the smarts.