What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
A field is missing from autoresponder emailAsked by GICS on February 11, 2016 at 10:14 PM
My form is an entry form for a singing competition.
I am testing the use of the auto-responder email system rather than trying to include a clever filtered summary and a print function on the form itself.
However, at the end of the form, I have a rules and conditions tick box that is a required field.
This is followed by a text box where a competitor (16 or older) OR a parent/caregiver can type in their name as accepting responsibility for their entry.
The auto-responder email includes a response "Accepted" for the tick box, but the name typed into the text box does not appear in the email list.
I think there may be a bug. because... if I make that text box "required", it will always respond that the field is not completed, when I fill it is and submit, the form locks up with "Please wait" on the submit button.
So, can you help with:
1, Why the typed name is not in the auto-responder email.
2. Why the form responds in the way that it does when the text box field is "required" (which I need it to be ultimately).
3. How to change the "Accepted" to "Signed by"
Autoresponder email clip...
autoresponder email email a entry form required field name
Actually, what happens if I type the name in as a parent, ie when the competitor is under 16 years of age, when I press the submit button, the value typed in to the text box disappears and therefore does not appear in the auto-responder email.
If the competitor is 16 years or over, the box is filled in by a condition when the rules and conditions box is ticked, and then the submission works fine WITH the name in the auto-email.
I could replicate the same situation. I created a clone of your form and added 2 text-boxes as signature fields.
I then added a condition so that if competitor is older than 15 and Terms and conditions are checked to show the text-box that gets updated with he's name. If these conditions are not met, then the other text-box will be displayed.
You can clone the demo form:
Let us know if we can assist you further.
Thank you for your response.
This does not explain why my logic does not work with only one text box. I
copy and paste the spreadsheet from the back of the website into a
worksheet of another spreadsheet that I use for many other functions to
organise the competition and having the signature available in only one box
is desirable. I wonder if someone can figure out how to make the logic work
in one field only?
What is the field that is not appearing? If a field is not showing in your autoresponder, you can simply delete and create the autoresponder again, in that way, it will be updated with all your form fields: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder
Thanks for your response.
I have since decided to not "try and be so clever" with the form and have just kept one signature box as a required field and folk have to type their name in manually.
In some respects, this is just like writing a hand signature, so typing it in as opposed to having it pre-filled with your name is probably a better solution.
My form functions as expected when I removed the smarts.