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    Mailchimp integration not working

    Asked by RMPHOTO on February 11, 2016 at 11:13 PM

    I have integrated jotform with mail chimp and authenticated my API key and filled out all the appropriate questions and when I tested my form it is not being received by mailchimp. Can someone help me please?



    This is a re-post of a comment on MailChimp Integration: Send Email Newsletters to the People Who Filled Your Forms

    mailchimp mail chimp integration API key new API key
  • Profile Image
    JotForm Support

    Answered by Jan on February 12, 2016 at 07:37 AM

    Is this the form you're working with? (http://www.jotformeu.com/form/60075060613344)

    Please remove the integration and then re-do it using the same API. If that doesn't work, please try to generate a new API key. Then, remove the integration again and then add the mailchimp integration again using the new API.

    Hope that works. Thank you.

  • Profile Image

    Answered by RMPHOTO on February 22, 2016 at 04:46 PM
    Dear Jan,
    Thank you for your email. I apologize for the late response as I have been unwell and have not accessed my emails until now.
    I have re-entered a new API key and it still does not configure properly.
    I have checked Mailchimp and I still do not have any subscribers even though I have filled in the form.
    I have created new Jotform accounts for different clients and have created the same form and it still does not work.
    Kind Regards,
    Renata Maziak
    Tel: +44 (0) 2920463180
    Mobile: + 44 (0) 7565253529
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 22, 2016 at 10:15 PM

    Hello Renata,

    I did check your mailchimp integration of your form and you have not mapped the form field with your mailchimp list fields. Please check the screenshot below:

     

    Since your field mapping is not correct, that is the reason why the submission data is not being sent to mailchimp list. I would suggest you to correctly match your form fields with the respective fields of your mailchimp list and that should solve your problem. You may also like to take a look at the following guide as well:  http://www.jotform.com/help/163-How-to-Integrate-with-MailChimp

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by RMPHOTO on February 23, 2016 at 06:45 PM

    Thank
    you for your support. I will get back to your if I encounter any further problems.
    Kind Regards,
    Renata Maziak
    Tel: +44 (0) 2920463180
    Mobile: + 44 (0) 7565253529
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 23, 2016 at 09:34 PM

    Hello Renata,

    You are welcome.

    Sure. Do test your form again after mapping form fields with your mailchimp fields and get back to us if the issue persists.

    Thank you!