What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form submissions are not saving or missing in the form submissions page

    Asked by bkaufm1 on February 12, 2016 at 08:11 AM

    The submit button works, the thank you screen appears, but submissions are not saving.

    I also cannot integrate with sheets.

    Help.

    missing submissions submissions not save
  • Profile Image
    JotForm Support

    Answered by Welvin on February 12, 2016 at 10:29 AM

    Our apologies. We have this issue a while ago, but our developers have fixed it already. All missing submissions are not restored. Can you check again? 

    As for the integration problem, I will take a look at it and then post my reply in this new thread: http://www.jotform.com/answers/771035

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    JotForm Support

    Answered by Welvin on February 12, 2016 at 10:29 AM

    By the way, let us know the correct form URL if in case the submissions are still missing in the form.