What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Create PDF Form resulting in XML error

    Asked by cdyes on February 12, 2016 at 11:48 AM

    Whenever I go to "More" and then try to create PDF form, it takes me to the following link:

     

    https://jufs.s3.amazonaws.com/53434876864166/16-17_Region_9_Science_Collaborative_Application_.pdf

     

    It gives me the error

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
          <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>E7BD11C01187024E</RequestId><HostId>yhT11RY3KpNiLAMYphCnivchrsHLsdPaYSXVrB1RK1hEgi30HyUBphJ4wivTpBV6</HostId></Error>

     

    I have seen this posted on several forums, but there is no real answer.

    Page URL:
    https://form.jotform.com/cdyes/16-17-R9ScienceCollabApp

    message create style xml
  • Profile Image
    JotForm Support

    Answered by Boris on February 12, 2016 at 04:43 PM

    Thank you very much for letting us know, it looks like the PDF files are not being correctly uploaded to Amazon after using the Create PDF feature.

    (The XML error is a generic one, which appears any time you try to access a file which does not exist on Amazon).

    I have forwarded this to our developers to have it fixed, we will let you know as soon as it is fixed. Thank you.

  • Profile Image
    JotForm Support

    Answered by Boris on February 13, 2016 at 03:30 AM

    Our developers informed us that this issue has been fixed, though the generation of PDF files may be slow at first.

    Please try it again and let us know if you experience further issues. Thank you.