What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to create PDF form

    Asked by vuglobaled on February 12, 2016 at 03:27 PM
    I get the same "Access Denied" error in Chrome and Firefox, after clearing both the forms cache and the browser cache. Please advise.
  • Profile Image
    JotForm Support

    Answered by Boris on February 12, 2016 at 04:48 PM

    Thank you for letting us know, there seems to be an error with the Create PDF feature at the moment. The PDF files are not being correctly uploaded, and you are receiving XML Access Denied errors.

    I have forwarded this thread to our developers, and we will notify you as soon as it is fixed. Thank you for your patience and understanding.

  • Profile Image
    JotForm Support

    Answered by Boris on February 13, 2016 at 03:26 AM

    Our developers informed us that this has been fixed, though the generation of PDFs may be a bit slow at first.

    Please try generating the PDF version of your form again, and let us know if you experience any issues. Thank you.