What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am no longer receiving notification emails when submissions are entered

    Asked by CraZBrain on February 12, 2016 at 06:07 PM



    For the last few days, I have not been receiving emails when people submit registrations to my events. The system was working fine for months and now I haven't received any for the last few days. I am receiving notifications through my Jotform app on my phone, but no emails at all. This has been true for ALL of my forms, not just the one listed below. Can you please look into this? 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on February 13, 2016 at 08:26 AM

    That is because your email address was added to our bounce list.



    registrations@crazbrain.com is IN Remove the bounce list 

    Reason(s) : smtp; 554 bosimpinc13 bizsmtp Connection refused -


    I've fixed this already, but to prevent this from happening again, you have to follow our recommendations from the following guide:


    The whitelisting part is important, especially for custom email address.