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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    adobe error - unable to open pdf's after creating

    Asked by sleepy249 on February 13, 2016 at 11:27 AM

    This just started to happen this week. I had to update some forms and recreate pdf's. After they download I am unable to open them. I get the following error message:

    This is the error message: "Adobe Reader could not open 'formname.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

    I only have this problem on the forms pdf's from jotform. All other pdf files i have open fine with no error messages. I have updated to the latest version of Adobe Acrobat reader DC.

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    JotForm Support

    Answered by jonathan on February 13, 2016 at 06:09 PM

    We currently have issue with our create PDF tool. I made a test using your jotform http://www.jotform.us/form/60368264370153 and I was able to reproduced the issue as well.

    I have forwarded a ticket to our higher team support so they can check on this. 

    We will notify you here when fixed.

    Thank you.


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    Answered by sleepy249 on February 13, 2016 at 07:06 PM

    thank you so much