What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Made payment but form is still down

    Asked by jessie.gasu on February 13, 2016 at 02:27 PM

    We made our payment for our form but the form still isn't working on our website

    Page URL:

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    JotForm Support

    Answered by jonathan on February 13, 2016 at 06:59 PM

    Using the direct URL of the form http://www.jotform.us/form/32358803344151 shows it being available. But on your website  I was able to see the problem.

    Can you try first re-embedding the form again to your website.

    Make sure to remove first any previous embed script code of the form on the website before you add the form again. 

    Use the iframe embed code of the form also. 

    user guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know if this did not resolve the issue.




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    Answered by jessie.gasu on February 13, 2016 at 08:15 PM

    That worked, thank you very much!!

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    JotForm Support

    Answered by jonathan on February 14, 2016 at 05:27 AM

    Thank you for the confirmation that its working now. 

    Contact us again anytime should you require further assistance.