Made payment but form is still down

  • Profile Image
    jessie.gasu
    Asked on February 13, 2016 at 02:27 PM

    We made our payment for our form but the form still isn't working on our website

  • Profile Image
    jonathan
    Answered on February 13, 2016 at 06:59 PM

    Using the direct URL of the form http://www.jotform.us/form/32358803344151 shows it being available. But on your website  I was able to see the problem.

    Can you try first re-embedding the form again to your website.

    Make sure to remove first any previous embed script code of the form on the website before you add the form again. 

    Use the iframe embed code of the form also. 

    user guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know if this did not resolve the issue.

    Thanks.

     

     

  • Profile Image
    jessie.gasu
    Answered on February 13, 2016 at 08:15 PM

    That worked, thank you very much!!

  • Profile Image
    jonathan
    Answered on February 14, 2016 at 05:27 AM

    Thank you for the confirmation that its working now. 

    Contact us again anytime should you require further assistance.

    Regards