What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We upgraded our pricing plan but customers still can't register on our site

    Asked by hollymosemann on February 13, 2016 at 07:07 PM

    Hi!  We upgraded our plan from Starter to Bronze yesterday and it currently reflects in our account that we are on that plan.  However students who are applying for our schools are reporting that they are getting an "Overquota Error" message.   Can someone on your end please help us with this problem ASAP, so that our students can register without problem.  Thank you!

    Holly Mosemann




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    JotForm Support

    Answered by jonathan on February 14, 2016 at 07:04 AM

    Is this the form http://www.jotform.us/form/60228081821146 ?

    I could not properly test submit the form because there is payment required. 

    But I did checked and I cannot see any Limits setup that should make the go over quota.

    Can you please retry testing?

    It should submit without issue since your current Bronze subscription do have a lot of submission left.

    Let us know if issue persist.