Form disappear on SSL Website

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    Asked on February 14, 2016 at 11:39 AM

    Dear Sir/Madam,


    I transformed my website to one with SSL-protection (

    I used to use jotform to subscribe patients in my practice, but nevertheless jotform isn't visible anymore since I use my SSL-protection on my website. What should I do now?

    Thank you in advance!

    Yours sincerly,


    Stephanie Haagedoorn


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    Answered on February 14, 2016 at 04:41 PM

    Hi Stephanie,

    By default the embed code of the forms are now in SSL version. 

    Check this article Announcing-our-new-simplified-Publish-button-And-embed-codes-are-SSL-by-default-


    What I suggest you try now is to re-embed your form on your website. Make sure it was also using HTTPS URL since you claim that your website was alredy using one.

    It will also help us investigate further if you can share to us the exact URL of your website where we can check the form used.

    Let us know if issue remains.



  • Profile Image
    Answered on February 14, 2016 at 04:42 PM

    I also suggest signing up for an account. You can use this link to signup using your email account.