What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Have you tried making the form mobile responsive? Here's a guide that you can follow: http://www.jotform.com/help/311-How-to-make-Forms-Mobile-Responsive
I also noticed that your form is embedded on a website, could you please share us the website page where the form is embedded so that we can better check what is causing this problem. We'll wait for your response.