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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    EU form error message: MySQL has gone away.

    Asked by romain.icol on February 15, 2016 at 10:31 AM


    the form is loading and don't seem to send my form. I get at the end 

    Error on query: 

    Error returned:MySQL server has gone away

    Thank you

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 15, 2016 at 11:40 AM

    Hello romain.icol,

    With which form you are having this issue with? I did test your last edited form and I am not able to replicate the issue you are having. I was able to submit your form successfully. Please check the screenshot below:


    Have you embedded your form in any webpage? Please share the webpage URL and we will take a look.

    You may also like to test your form again and get back to us if the issue persists.

    We will wait for your response.

    Thank you!

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    JotForm Support Manager

    Answered by Jeanette on February 15, 2016 at 06:23 PM

    This issue should be solved now. I just submitted a test with no problem. Let us know should the issue continue in your end.