EU form error message: MySQL has gone away.

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    Asked on February 15, 2016 at 10:31 AM


    the form is loading and don't seem to send my form. I get at the end 

    Error on query: 

    Error returned:MySQL server has gone away

    Thank you

  • Profile Image
    Answered on February 15, 2016 at 11:40 AM

    Hello romain.icol,

    With which form you are having this issue with? I did test your last edited form and I am not able to replicate the issue you are having. I was able to submit your form successfully. Please check the screenshot below:


    Have you embedded your form in any webpage? Please share the webpage URL and we will take a look.

    You may also like to test your form again and get back to us if the issue persists.

    We will wait for your response.

    Thank you!

  • Profile Image
    Answered on February 15, 2016 at 06:23 PM

    This issue should be solved now. I just submitted a test with no problem. Let us know should the issue continue in your end.