What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The logo is huge all of the sudden.

    Asked by greencountryst on February 15, 2016 at 04:39 PM

    I have a logo for all our forms.  It is showing the normal scale when I look at a submission but when I go to save it as a pdf it makes the logo take up the whole first page. 

    all first page scale Whole
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 15, 2016 at 06:22 PM

    Try resetting the PDF design, go to your form's submission view: http://www.jotform.com/help/269-How-to-view-Submissions 

    Click on PDF>Customize PDF:

    Then click on the reset button:

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by greencountryst on February 17, 2016 at 05:24 PM

    I tried that but it didn't change the size of the logo when I save as a pdf.  It still saves it as a whole page. 

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    JotForm Support

    Answered by Kiran on February 18, 2016 at 02:22 AM

    I see that the actual size of the logo uploaded is 1712 x 1632. I've tried cloning your JotForm and checked the PDF report. I see that the logo is large to fit the width of the page. Once the PDF submission report is reset to default, you may resize the logo to smaller and then align it to center. Please see the screencast below:

    Alternatively, you may change the logo on the form with a smaller size logo by re-uploading it.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.