Notifications not going to our emails

  • Profile Image
    ScoutsScotland
    Asked on February 16, 2016 at 08:23 AM

    Followed your guidance on recipient email addresses etc, but still unable to receive notifications.  Please advise as to what we can do next.

  • Profile Image
    Kiran
    Answered on February 16, 2016 at 11:20 AM

    As I check the email history of your account, I see that you are sending Test notifications by clicking on Test Email button in the email setup wizard.

    Please be noted that clicking on Test email button would send the test email to the account registered email address only. The form should be submitted normally so that the email notification shall be sent to the recipient email address specified in the wizard. If you are not receiving the emails to any particular email address, the email may be listed in our bounce list. The email can be removed from the bounce list by following the guide below:

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    Also, we request you to take a look at the following guide that can help you in troubleshooting certain email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist you further.