What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    EU Form: Modules and widgets in the editor are not the same as in the published form

    Asked by jupavero on February 16, 2016 at 11:58 AM


    I have recently edited my form. In the editor, everything looks fine, but when I see the form on my website it looks different.

    1. There is an extra send button (enviar)

    2. The text on the legal terms isn't the same (that is one item I recently edited, deleting an old one and inserting a new one because I did not manage to access its configuration).

    I'd be glad if you could help.


    Page URL:

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    JotForm Support

    Answered by Charlie on February 16, 2016 at 01:35 PM

    Apologies for the inconvenience. It looks like a delay on the EU servers. I have cleared your form's cache. Could you please try checking it again and see if changes you are making are showing in the live form. I have also informed our back-end team regarding this to have it further checked.

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    Answered by Pablo  on February 17, 2016 at 05:36 AM

    Thanks. It's working great now.

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    JotForm Support

    Answered by Charlie on February 17, 2016 at 09:01 AM

    Thank you for updating us. Should you need our assistance again, please do feel free to visit us here in the forum.