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  • Profile Image

    Email notifications do not arrive to our server

    Asked by santacecilia on February 16, 2016 at 12:45 PM

    Hi,

    most of jotform.com mail receipts never arrive to our mail server.

    They don't finish in spam. They don't arrive.

    How can we resolve this problem?

     

    Thanks in advance,

    LG

    Page URL:
    http://www.santacecilia.it/tutti_a_santa_cecilia/formcertificato.html

    JotForm receipts email email notification
  • Profile Image

    Answered by Ben on February 16, 2016 at 04:26 PM

    I took a look at your website and I see that the following form is on the same: http://www.jotformpro.com/form/21434624619958

    Now looking at the email set under the notifications, I see that it is set up properly, but the email address is in the bounce list.

    What this means is that your server has rejected the email at one point, after which no further emails were sent.

    This is the reason that your server sent back:

    smtp; 550 5.7.1 Recipient rejected (R4)

    I have removed it from the same, so you should be getting the emails at this time, but I strongly recommend having your IT department check the reason why it was bounced back and to whitelist the emails to avoid the same issue in the future.

    To get the required details, you can point them to the following guide: Whitelisting JotMails IP Addresses