What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm not getting emails

    Asked by mit76 on February 16, 2016 at 05:51 PM

    Hi there, my form is working and I get test emails but the form isn't getting through to my email, and it doesn't seem to be spam filter settings (they haven't been changed)

    It was working perfectly up to 18/1/16, that is the last one I received.

    https://form.jotform.co/40071535029851 is the form in question.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 17, 2016 at 12:12 AM

    Your form doesn't have email notification as of checking. Did you remove it? I think this is the reason why you are not receiving any emails from that form. I suggest to check and add one by clicking the create new email green button.

  • Profile Image

    Answered by mit on February 17, 2016 at 02:23 AM

    Hi, While I was playing with it today i deleted it in an effort to get it working, it was set up.

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 17, 2016 at 08:44 AM

    Did you received the email somehow? 

    Base on the email logs, they are now sent to your email. I suggest to check it on your end. Thanks!

    I would also suggest to add JotForm into your white list. This ensures that email messages would end up in your inbox and not caught by your spam filter of black list.