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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't get the form to redirect the whole page

    Asked by petruzzo on February 16, 2016 at 06:33 PM

    I have a form embedded on my wordpress site, but when you submit, it redirects to my thank you page within the original page. I need the whole browser window to reload into the thank you page. How can I do this?

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    Answered by Huberson on February 16, 2016 at 07:12 PM

    Hi,

    You can configure the 'Thank you' page to redirect to another page with a custom message.

    Please view the guide Setting Up the Thank You Page to see how this can be achieved.

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    Answered by petruzzo on February 16, 2016 at 07:15 PM

    Thank you, but that's not what I need to do.

    -- I have a form on a page on my website. We'll call it Page A.

    -- I have a thank you page on my website. We'll call that Page B.

    -- When the form on Page A is submitted, Page B loads inline on Page A where the form used to be. This is the wrong behavior.

    -- I need the browser window which is taken up by Page A, to be redirected to Page B after the form is submitted.

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    JotForm Support

    Answered by ashwin_d on February 17, 2016 at 01:59 AM

    Hello petruzzo,

    I did check your webpage where you have embedded your form and it seems to work as expected. When I sent a test submission using your embedded page (Page A), I was successfully redirected to thank you page (Page B). The thank you page is not inline in page A. Please check the screenshot below:

     

    I would suggest you to please share a screenshot of the thank you page which is being displayed inline and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!

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    Answered by petruzzo on February 17, 2016 at 11:54 AM

    Magical. I don't know what I did, but you're right. It's working as expected now. Thanks!

    BTW-- I see you using those gif animations regularly. What software are you using to make those?

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    JotForm Support

    Answered by david on February 17, 2016 at 03:20 PM

    Glad to hear everything is now working as expected.  Though I am not sure what software my colleague uses, there are several programs out there that will allow for easy GIF screencasts.  JING is one that is Free and simple:

    https://www.techsmith.com/jing.html

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    Answered by petruzzo on February 17, 2016 at 03:22 PM

    Great! Thanks a bunch. Keep up the good work. Loving Jotform!

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    JotForm Support

    Answered by david on February 17, 2016 at 04:33 PM

    Thank you for the kind words!  If there is anything else we can assist you with, let us know and we will be happy to help.