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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Change Paypal Account disables auto-emails

    Asked by bsalapek on February 17, 2016 at 09:57 AM

    I have a form where members can renew their membership to a club through PayPal.  With a change of treasurer, I have changed the PayPal email address.  Upon doing so, I tested the form.  The money went to the correct PayPal address but none of the 3 auto-emails were sent.

    This happened a couple years ago and I had to completely recreate the form from scratch to fix this issue.  Can you please help me so I do not have to do that again?

     

    Thank you!

    Brian Salapek

    Page URL:
    http://www.hazardhomebrewing.org/membership/register/

    Emails paypal account 3 and email
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    JotForm Support

    Answered by BJoanna on February 17, 2016 at 01:33 PM

    I have checked submissions on form you provided and your test submission was incomplete. 

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    For further info related to incomplete payments on PayPal, check this guide : http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    If your payments are not being marked as complete on our end, you may need to enable the IPN settings in your PayPal account: How to Enable IPN for Paypal.

    You can also setup an Incomplete Payment notification, each time there is an incomplete payment you will receive an email : http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail 

    Hope this will help. Let us know if you need further assistance.