- bsalapekAsked on February 17, 2016 at 09:57 AM
I have a form where members can renew their membership to a club through PayPal. With a change of treasurer, I have changed the PayPal email address. Upon doing so, I tested the form. The money went to the correct PayPal address but none of the 3 auto-emails were sent.
This happened a couple years ago and I had to completely recreate the form from scratch to fix this issue. Can you please help me so I do not have to do that again?
- JotForm SupportBJoannaAnswered on February 17, 2016 at 01:33 PM
I have checked submissions on form you provided and your test submission was incomplete.
For further info related to incomplete payments on PayPal, check this guide : http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
If your payments are not being marked as complete on our end, you may need to enable the IPN settings in your PayPal account: How to Enable IPN for Paypal.
You can also setup an Incomplete Payment notification, each time there is an incomplete payment you will receive an email : http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail
Hope this will help. Let us know if you need further assistance.