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    Change Paypal Account disables auto-emails

    Asked by bsalapek on February 17, 2016 at 09:57 AM

    I have a form where members can renew their membership to a club through PayPal.  With a change of treasurer, I have changed the PayPal email address.  Upon doing so, I tested the form.  The money went to the correct PayPal address but none of the 3 auto-emails were sent.

    This happened a couple years ago and I had to completely recreate the form from scratch to fix this issue.  Can you please help me so I do not have to do that again?


    Thank you!

    Brian Salapek

    Page URL:

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    JotForm Support

    Answered by BJoanna on February 17, 2016 at 01:33 PM

    I have checked submissions on form you provided and your test submission was incomplete. 


    For further info related to incomplete payments on PayPal, check this guide : http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    If your payments are not being marked as complete on our end, you may need to enable the IPN settings in your PayPal account: How to Enable IPN for Paypal.

    You can also setup an Incomplete Payment notification, each time there is an incomplete payment you will receive an email : http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail 

    Hope this will help. Let us know if you need further assistance.