What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    A few more questions

    Asked by Dean Harris  on February 17, 2016 at 10:11 AM

    How long will you hold on to our data if we are not currently using it?

    Will you delete data it after a certain amount of time?

    Can we cancel service at anytime without having to pay?

    Is there a tutorial setting up a form?

    Thank you so much for answering my questions.







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    JotForm Support

    Answered by BJoanna on February 17, 2016 at 01:48 PM

    Data will not be deleted even if you stop using your forms. We will never delete your data. 

    When you sign up, type of your account will be free. Free account can receive up to 100 submissions per month. Submission counter is reset to zero on first day following month. If you want to increase limit of your submissions you can upgrade your account. You can find more about different account types and submission limits on our pricing page.

    Inside of this guide you can find how to upgrade your account: http://www.jotform.com/help/331-How-to-upgrade-my-account

    You can also downgrade your account back to free account type at any time:


    This guides can help you to create your forms: 





    Hope this will help. Let us know if you need further assistance.