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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    EMAIL de Notificação parou de chegar apenas em 1 email

    Asked by victorfpaula on February 17, 2016 at 10:15 AM

    Boa tarde, meus formulários pararam de enviar emails de notificação para 1 email da minha lista.

    Já apaguei as configurações do meu formulário e criei de novo...

    Já olhei todas as configurações do próprio email, spam, e outras.... e está tudo ok

    Mas o email - fldaneluzi@hotmail.com

    do formulário - https://form.jotformz.com/60285249543661

    mas não chega de forma alguma as notificações, o que posso fazer para corrigir isso?

    Muito obrigado sempre pela atenção!


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    JotForm Support

    Answered by Mike_G on February 17, 2016 at 01:47 PM

    I have checked the email address you have provided and found out that it is in the bounce list.

    Result: fldaneluzi@hotmail.com is IN the bounce list

    Reason(s) : smtp; 554 Transaction failed

    I have removed it already and it should work normally.

    Here's a guide on How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.