What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are inactive again ... can you help me?

    Asked by andrehcorrea on February 17, 2016 at 12:17 PM

    again for no apparent reason .... Look quick fix or instructions on what to do! Grateful!

    Page URL:
    https://form.jotformz.com/41020637061643

    My Forms inactive OR instructions fix quick fix
  • Profile Image
    JotForm Support

    Answered by BJoanna on February 17, 2016 at 03:50 PM

    I have checked your account and it is auto suspended, for the same reason as last time

    Seems that our system detected phishing activity coming from your account. Phishing Detector allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc.

    However this tool is not updated to scan Arabic, French, Portuguese and other similar languages, therefore most of the forms made in these languages are automatically suspended. Considering that your form is on Portuguese, your account is auto suspended by our tool. 

    I reactivated your account but please follow next steps to avoid further suspensions.  

    To avoid further suspensions we recommend you to build the form on English and then use the Language Translator tool to set it into Portuguese, French or any other language that might be suspended automatically.

    To access our Language Translator tool 

    1. Edit an existing form or create a new one

    2. Go to the Setup & Embed tab and click "Preferences"

    3. In the Preferences window, click "Advance Settings"

    4. Look for the "Languages" and click "Edit Form Languages" button

    To find out more how to set languages you can read on following article:

    http://www.jotform.com/help/298-How-to-make-your-forms-multilingual  

    On following thread: http://www.jotform.com/answers/447134-Form-in-Arabic-language-suspended you can find more information about similar problem. 

    I enabled your account but if you do not change your forms our system will detect again phishing activity coming from your account and will disable your account again. 

    Hope this will help. Let us know if you need further assistance.