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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Credit Card Auth.Net is required, but I dont want it to be

    Asked by mike22csus on February 17, 2016 at 03:27 PM

    Ok, so I get the error attached each time a client tries to pay, however, the objective is for us to charge their card "OR" their checking account. My form has both options, but when the echeck info is filled out andthey submit the error below pops up, the CC is NOT marked required, but we still get the error below.

     

    How can I fix this please

     

    attachment was too large: Error reads " Error during transaction cc # is required" 

    Page URL:
    https://www.jotform.com/mike22csus/RSVPFormal

    auth.net credit card charge transaction attached
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    JotForm Support

    Answered by Chriistian on February 17, 2016 at 09:07 PM

    To prevent your form from having an error, you will need to setup a multiple payment form. You can do so by setting up another form that will contain the Auth.net payment gateway and embed it to your main form using an iFrame embed widget. Please follow this guide to setup multiple payments: How to Create a Basic Multiple Payment form

    Do let us know if you need further assistance.