What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Fillable PDF: the page says "Working", but not rendering the PDF file to download

    Asked by andybetts on February 18, 2016 at 02:53 AM

    There are 32 messages on the How to create a PDF form page, all of them complaining of problems.  I see similar issues.

    Is this feature really supported? If so, why are there so many problems with it ? (please be honest!)

    Thanks and Regards,

    Andy Betts

     

    form creation create a PDF form fillable pdf
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    JotForm Support

    Answered by Welvin on February 18, 2016 at 08:11 AM

    What kind of problem(s) have you encountered with the PDF creator? All of the messages/comments has been addressed properly and some of them have been forwarded to our developers as a bug ticket. IF you could let us know your issue with the PDF creator, we would be happy to help you about it.

    The feature is available and you can create your PDF form as well. But there are limitations with this feature such as long forms are usually cannot be created to PDF and you can't have the same design from the form for the PDF file. 

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    JotForm Support

    Answered by Welvin on February 18, 2016 at 08:11 AM

    By the way, this guide should give you more details with regards to our fillable PDF creator/Create PDF feature:

    http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotFrom-fillable-PDF-creator 

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    Answered by andybetts on February 18, 2016 at 08:46 AM
    Welvin,
    Having translated one form to PDF correctly (a form created from a template) it hung with Working on another form that I created from scratch. There was nothing unusual in the form however.
    I tried signing in and out, switching forms, etc. but always saw the same behaviour.
    Regards,
    Andy
    ------------------
    mobile: +33 6 12 19 49 03
    skype: betts.crolles
    www.icondasolutions.com
    ------------------
    ...
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    JotForm Support

    Answered by Welvin on February 18, 2016 at 10:16 AM

    I think you are referring to this form, http://www.jotformeu.com/form/60480270088353. When it says "Working", that means the PDF creator is still processing the file. But I just tried it in your form and noticed the issue. Anyways, I have forwarded this to our developers for them to check further. If there are updates, you should know it through this thread.

    To know more about the fillable PDF creator, I would suggest revieving this guide: http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotFrom-fillable-PDF-creator

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    Answered by andybetts on February 18, 2016 at 10:46 AM
    Thanks Welvin,
    Is it possible to workaround the issue? (i.e. can I do it, or do I have to wait for a bug fix?)
    Regards,
    Andy
    ------------------
    mobile: +33 6 12 19 49 03
    skype: betts.crolles
    www.icondasolutions.com
    ------------------
    ...
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    JotForm Support

    Answered by Welvin on February 18, 2016 at 12:34 PM

    I was able to create the PDF form using Adobe Acrobat Pro. I hope you will like it. Here's the link to download the file:

    https://shots.jotform.com/welvin/userfile/ICON9%20Part%201%20Certification_%20Theory%20Questions,%20AA.pdf 

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    Answered by andybetts on February 18, 2016 at 05:28 PM

    Thanks - that's nice.

    Is it worth me trying to create other forms now, or should I wait for a fix?

    Regards,

    Andy

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    JotForm Support

    Answered by Chriistian on February 18, 2016 at 10:55 PM

    I tried to create a fillable PDF for one of my sample forms and I was able to create it successfully.

    That means you can still try creating other forms as Fillable PDF, while our back-end team is investigating your issue with this form (http://www.jotformeu.com/form/60480270088353) that my colleague linked. Rest assured we will inform you on this thread as soon as there are any updates.

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    JotForm Developer

    Answered by mustafa on February 19, 2016 at 04:45 AM

    Hello,

    Apologize for the inconvenience, it has been fixed. You can obtain your PDF form now. Thanks for your patience.

     

    Best.

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    Answered by andybetts on February 19, 2016 at 08:46 AM
    Thanks - that works fine now!
    Andy
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