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    Notifications Don't Come Through

    Asked by bramstaelens on February 18, 2016 at 04:58 AM



    after submitting a form, the notification, nor the auto-responder are sent out.

    We have had this issue before. Recreating the notifier and the auto-responder solved it. Now it does not.


    Could you please have a look into this?




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    JotForm Developer

    Answered by mert on February 18, 2016 at 09:22 AM

    Hi Bram,

    I checked the email address "HR.Esperanza@CofelyFabricom-GDFSuez.com" and didn't find any "Failed" record on its mail log. Please, see it from the below:


    Also, I see that you have set up a SMTP for your email service provider. At that point, you need to be sure that your mail provider is not blocking our messages. To do that operation, you need to communicate with your server administrator. Ask them to whitelist our addresses. Please whitelist following addresses:



    In addition, you can find more addresses from the link below:



    If the problem insists, please do let us know.