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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notifications Don't Come Through

    Asked by bramstaelens on February 18, 2016 at 04:58 AM

    Hello,

     

    after submitting a form, the notification, nor the auto-responder are sent out.

    We have had this issue before. Recreating the notifier and the auto-responder solved it. Now it does not.

     

    Could you please have a look into this?

     

    Thanks

    Bram

    through thanks hello and after
  • Profile Image
    JotForm Support

    Answered by mert on February 18, 2016 at 09:22 AM

    Hi Bram,

    I checked the email address "HR.Esperanza@CofelyFabricom-GDFSuez.com" and didn't find any "Failed" record on its mail log. Please, see it from the below:

     

    Also, I see that you have set up a SMTP for your email service provider. At that point, you need to be sure that your mail provider is not blocking our messages. To do that operation, you need to communicate with your server administrator. Ask them to whitelist our addresses. Please whitelist following addresses:

    amazonses.com   
    email.amazonses.com
    noreply@jotform.com

     

    In addition, you can find more addresses from the link below:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

    If the problem insists, please do let us know.

    Thanks.