Notifications Don't Come Through

  • bramstaelens
    Asked on February 18, 2016 at 4:58 AM

    Hello,

     

    after submitting a form, the notification, nor the auto-responder are sent out.

    We have had this issue before. Recreating the notifier and the auto-responder solved it. Now it does not.

     

    Could you please have a look into this?

     

    Thanks

    Bram

  • mert JotForm UI Developer
    Replied on February 18, 2016 at 9:22 AM

    Hi Bram,

    I checked the email address "HR.Esperanza@CofelyFabricom-GDFSuez.com" and didn't find any "Failed" record on its mail log. Please, see it from the below:

    Notifications Dont Come Through Image 1 Screenshot 20

     

    Also, I see that you have set up a SMTP for your email service provider. At that point, you need to be sure that your mail provider is not blocking our messages. To do that operation, you need to communicate with your server administrator. Ask them to whitelist our addresses. Please whitelist following addresses:

    amazonses.com   
    email.amazonses.com
    noreply@jotform.com

     

    In addition, you can find more addresses from the link below:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

    If the problem insists, please do let us know.

    Thanks.