Account->Users section shows blank page

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    markashton
    Asked on February 18, 2016 at 09:07 AM

    Hi,

    I tire of notifying you of problems with this product.

    Account > Users > Blank Screen

    What gives??

    No way of doing anything. Tried on both Chrome & FF

    Hopeless.

    Regards Mark

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    Charlie
    Answered on February 18, 2016 at 01:04 PM

    Apologies Mark, it seems like the API for EU responsible on showing the list of sub account users times out or fails.

    I'll forward this to our back end team to have it checked and fixed immediately.

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    markashton
    Answered on February 18, 2016 at 01:10 PM

    Thanks Charlie,

    Please let me know when done as I need to setup a new user asap.

    Many Thanks

    Mark

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    Boris
    Answered on February 18, 2016 at 04:07 PM

    We will make sure to update you as soon as there are any news about it from our developers, Mark. The initial bug report has not yet been assigned to a developer, but it should get assigned shortly.

    When it comes to the issue at hand, I have checked it on my end on both an EU and a non-EU account, and it seems to be working fine at the moment. I have successfully set up a new sub user from my EU account without experiencing any issues.

    I've tested in several browsers just to make sure, and only one time I experienced the same timeout in Chrome that my colleague forwarded in this bug report to our developers, but a simple page refresh made the page working again.

    Could you please check and see if it is working now on your end as well, Mark? Firefox worked on my end without any timeouts.

    We look forward to hearing if it works on your end as well. Thank you.

  • Profile Image
    markashton
    Answered on February 19, 2016 at 04:26 AM

    Hi Boris,

    9.20am UK

    Chrome, FF, IE - nothing just a blank screen on all of them.

    Look Boris ... all I ever seem to do is troubleshoot Jotform crap!

    I paid for a year subscription ... and I can't even set-up sub-users ... and now I'm involved in a drama rather than getting on with my business.

    I need to setup a sub-user today. All I get is blank screen.

    What gives? Why isn't someone fixing this as we speak?

    Regards Mark (Your unpaid tech consultant)

     

  • Profile Image
    Boris
    Answered on February 19, 2016 at 07:18 AM

    The issue is already being worked on by our developers, and we will update you as soon as it is fixed.

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    markashton
    Answered on February 21, 2016 at 05:57 AM

    Great Boris ... but when?

    This is what my client asks me?

    I promised it them.

    You promised it me through your subscription and I signed up for a year.

    Now I find it's not fit for market?

    So ... when?

    How much engineering resource does it take to fix this? Not much I bet.

    Once again I'm cap-in-hand to you lot.

    Come on man ... throw me a bone.

    Thanks

    Regards Mark

  • Profile Image
    BDAVID
    Answered on February 21, 2016 at 11:35 AM

    Hi Mark, I have sent a message to the Developer in charge of this ticket, hopefully he will respond soon.