Not consistently receiving notification emails or sending autoresponse emails

  • Profile Image
    azcup
    Asked on February 18, 2012 at 06:30 PM

    Please check my email settings.  I changed them to noreply@jotform.net, but I have not been receiving 100% of notification and some clients are not receiving autoresponse.  Haven't been able to figure out why some work and others do not.

    Please note that I have been receiving payment notifications from PayPal. I have done tests that work. 

    This all worked fine until about 3 weeks ago and then the url suspension made things worse.  I have been having to send out manually confirmation emails that I really dont' have time to do.

    Thanks for checking,

    J

  • Profile Image
    idarktech
    Answered on February 19, 2012 at 04:50 AM

    Hi there,

    Did this start to happen after you have switched to our new domain? If so, please switch it back to jotform.com as it's running fine now and see if that restores everything back to normal. 

    Just let us know if there's anything more we can do to help you. Thank you so much for your patience, have a great day!