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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Designer mode white screen

    Asked by lourdeshealth on February 18, 2016 at 01:33 PM

    I'm attempting to edit my forms in designer mode but it's just a white screen. Was working fine yesterday. I've cleared my cache but still doesn't work. I'm using Safari browser but have also tested in Firefox. Same issue. Form still shows up fine in the browser on my website

    Page URL:
    http://www.yourlourdes.com/lourdes-classic/

    designer My Forms cache doesn't work same
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    JotForm Support

    Answered by Kevin_G on February 18, 2016 at 04:21 PM

    I tested your form and it's working on my end.

    It could be temporary. Could you please try again? 

    Do let us know if the issue is still there, we will be glad to take a look to your form again.

  • Profile Image

    Answered by lourdeshealth on February 18, 2016 at 04:46 PM
    yes, the form is working fine. Its when I try to edit it in designer mode. All I see is a white screen. It was working fine yesterday.
    ::
    Jared Bates
    Lourdes Health Network
    509 416 8870
    www.lourdeshealth.net
    ...
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    JotForm Support

    Answered by BDAVID on February 18, 2016 at 09:40 PM

    Can you try clearing your browsers cache? I just checked your form in the Designer, and it shows up:

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    JotForm Support

    Answered by BDAVID on February 18, 2016 at 09:41 PM
  • Profile Image

    Answered by lourdeshealth on February 19, 2016 at 11:46 AM
    Its working again now. I had previously cleared my browser cache yesterday and it was still the white screen. Maybe it was just down for some reason yesterday. Thanks for your help.
    ::
    Jared Bates
    Lourdes Health Network
    509 416 8870
    www.lourdeshealth.net
    ...
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    JotForm Support

    Answered by Mike_G on February 19, 2016 at 12:56 PM

    Thank you for the update. We are glad to know that everything works for you now. On behalf of my colleagues, you are most welcome. Feel free to contact us anytime. Thank you.