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lourdeshealthAsked on February 18, 2016 at 1:33 PM
I'm attempting to edit my forms in designer mode but it's just a white screen. Was working fine yesterday. I've cleared my cache but still doesn't work. I'm using Safari browser but have also tested in Firefox. Same issue. Form still shows up fine in the browser on my website
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Kevin Support Team LeadReplied on February 18, 2016 at 4:21 PM
I tested your form and it's working on my end.
It could be temporary. Could you please try again?
Do let us know if the issue is still there, we will be glad to take a look to your form again.
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lourdeshealthReplied on February 18, 2016 at 4:46 PMyes, the form is working fine. Its when I try to edit it in designer mode. All I see is a white screen. It was working fine yesterday.
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Jared Bates
Lourdes Health Network
509 416 8870
www.lourdeshealth.net
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David JotForm Support ManagerReplied on February 18, 2016 at 9:40 PM
Can you try clearing your browsers cache? I just checked your form in the Designer, and it shows up:
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David JotForm Support ManagerReplied on February 18, 2016 at 9:41 PM
Also clear forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache
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lourdeshealthReplied on February 19, 2016 at 11:46 AMIts working again now. I had previously cleared my browser cache yesterday and it was still the white screen. Maybe it was just down for some reason yesterday. Thanks for your help.
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Jared Bates
Lourdes Health Network
509 416 8870
www.lourdeshealth.net
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Mike_G JotForm SupportReplied on February 19, 2016 at 12:56 PM
Thank you for the update. We are glad to know that everything works for you now. On behalf of my colleagues, you are most welcome. Feel free to contact us anytime. Thank you.