What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sending notification and confirmation emails on submissions is not working

    Asked by ketafestival on February 19, 2016 at 11:44 AM

    Hello :),

    when some one do the registration on my form they don't receive the notification.

    what I should do to change this?

    thank you very much.

    Best Regards,


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    JotForm Support

    Answered by Welvin on February 19, 2016 at 01:04 PM

    You are currently using a verified email as the sender email of the form. If this is not working, we suggest adding the sender email by SMTP. Here's our guide to setting up the SMTP:


    You have to get the SMPT details from your hosting provider. OR, you can set it up using Mandrill:


    You can also just switch it back to our default sender email such as noreply@jotform.com. To see if you won't receive the email.