Why can't we see notification in submissions area?

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    Asked on February 19, 2016 at 02:32 PM

    We received a Notification with the content of the transaction. However, it does not show in the Jotform submissions area or in PayPal. Please advise.

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    Answered on February 19, 2016 at 05:06 PM

    I see that there are two submissions about the same person, the first one has the payment details, the second one does not have any detail. I presume that maybe your user loaded the URL from the History again and this is why the data in cache was submitted again, she could be loaded the thank you URL as well.

    I could not see any other duplicated submission there. However, do let us know if you receive other duplicated submission, we will be glad to take a look to your form again.