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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't we see notification in submissions area?

    Asked by dtuiadmin on February 19, 2016 at 02:32 PM

    We received a Notification with the content of the transaction. However, it does not show in the Jotform submissions area or in PayPal. Please advise.

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    JotForm Support

    Answered by Kevin_G on February 19, 2016 at 05:06 PM

    I see that there are two submissions about the same person, the first one has the payment details, the second one does not have any detail. I presume that maybe your user loaded the URL from the History again and this is why the data in cache was submitted again, she could be loaded the thank you URL as well.

    I could not see any other duplicated submission there. However, do let us know if you receive other duplicated submission, we will be glad to take a look to your form again.