What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving e-mail notifications from JotForm

    Asked by ceejay1952 on February 20, 2016 at 04:15 PM

    Username: ceekay1952

    I have asked about the above topic on the forum twice now, one private and the other public, but as yet have not received an answer!!!!!!

    I first contacted you "Asked by ceejay1952 on February 19, 2016 at 06:49 PM"

    and then: "Asked by ceejay1952 on February 20, 2016 at 11:09 AM: "


    Has my account been frozen??

    Why are the email notifications not being forwarded to my private email address??

    Why has no-one got back to me??
    As normally, in the past when I had a problem, someone has contacted me very quickly!!

    As a long standing customer, I have to say I am totally disappointed at your lack of response!!!!!


    Chris Johnson

    Page URL:

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    Answered by Boris on February 21, 2016 at 02:56 AM

    I have checked the other threads, and I see they have both received answers:



    Based on correspondence in the last of the two linked threads, it seems that you have managed to resolve the issue with email not being received. If you continue to experience any troubles, please let us know and we will be happy to take another look.

    Thank you.